Deputy Prime Minister Ahmad Zahid Hamidi said today he does not want government departments and agencies to be in denial over weaknesses in operations and service to the people.
They must be bold in acknowledging these weaknesses, he said when addressing the monthly assembly of the Home Ministry here.
Ahmad Zahid, who is also the home minister, cited the example of recent long queues at Immigration Department counters issuing passports and said this had taken place and should have been honestly acknowledged.
“I also want the people to understand that the problem is not totally the department’s but involves external factors as well, such as the suppliers and vendors who fail to meet specifications and deliver on time,” he said.
Ahmad Zahid said the actual situation with regard to any problem must be conveyed to the people for them to understand it, and steps must be taken to resolve the problem.