SEPANG: AirAsia is waiving flight change fees for bookings issued in Malaysia where the travel date falls on May 9, 2018.
In a statement today, the budget airline said the offer only applied to Malaysian citizens and must be done within ten (10) days from today’s announcement of the polling day by the Election Commission.
It advised guests to choose one of the following options:
Option 1: Move Flight: Perform one (1) date change for all bookings without flight change fee to postpone travel by up to thirty (30) days from the original travel date, subject to seat availability and any fare or tax differences; OR
Option 2: Credit Account: Retain the fare value in your AirAsia BIG Loyalty account for future travel with AirAsia, to be redeemed within 90 calendar days from the date of credit issue.
For move flight / credit account, kindly fill in an e-Form available at support.airasia.com:
Click on the Email Us tab on the right panel
Select Enquiry/Request under Type of Feedback
Select Booking under Sub Category 1
Select GE14 for Sub Category 2
Type in your option under Subject: “GE14 – Move Flight” OR “GE14 – Credit Account”
Complete the remaining form fields and click Submit to proceed
a. For move flight, please provide new flight details (date and time) and passenger name(s) and scan/photo of your Malaysian Identity Card;
b. For credit account, please provide your AirAsia BIG Loyalty member ID and scan/photo of your Malaysian Identity Card;
It urged travellers flying during the polling period to arrive at the airport earlier to avoid congestion, and to use AirAsia’s web check-in and mobile check-in services for maximum convenience. Web and mobile check-in services are available from 14 days before to 1 hour before the scheduled time of departure.
“For guests with check-in baggage, we recommend you arrive early to ensure sufficient time to drop off your baggage at the counter before proceeding to the departure gate.”
AirAsia is not the first airline to waive flight change fees for GE14. Cathay Pacific and Malindo also did the same recently.